1. Where does the majority of your workload come from? Insurance Company Customer Pay Restoration & Customizing Auto Dealer Other Comment:
2. How would you describe your company's presence in your community? Strong Weak
3. Generally speaking how would you describe your company's position compared to your competition? Better Equal Lacking
4. Are quality standards and production output where you want them to be? Yes No
5. How does the public view your business? Favorably Hesitant
6. Ideally, what do you expect an efficiency program to accomplish for your business? Strengthen and secure workforce Boost production Improve quality Other Comment:
7. Are you willing to commit the necessary resources to achieve a successful program? Yes No Not sure Comment:
8. How long would you commit resources if the program produces favorable results? 1-3 mths 3-6 mths 6-9 mths 9-12 mths Longer
9. Would you prefer to implement a training program through direct assistance or indirect assistance? Direct Indirect
10. Do you believe curriculum would be beneficial in the implementation of a workforce development program? Yes No
11. Do you think curriculum must come from the so called “industry experts” such as I-CAR, A.S.E., S.C.R.S., or N.A.T.E.F.? Yes No Comment:
12. Does your business follow the political issues of the repair industry? Yes No
13. Does your business follow I-CAR repair guidelines? Yes No Somewhat
14. Do you ever attend any industry events? N.A.C.E. A.S.E. A.S.A. C.I.C. S.C.R.S. Other Comment:
15. At times do you feel held hostage by your production employees? Yes No
16. Do you feel your company is receptive to new ideas? Yes No
17. What areas of your business would you like to see improve? Comment:
18. Would you believe efficiency processing and training can actually be fun and exiting? Yes No
19. How would you prefer to pay for the cost of a program? Pay on results Pay in steps Pay a percentage of production Other Comment:
20. Does negativity in the ranks of your employees influence your business decisions? Yes No Somewhat
21. Are you satisfied with the turn-rate of repairs overall? Yes No
22. When you think about curriculum suited to support apprentice training and workforce development, who do you think leads the way? A.S.E. I-CAR N.A.T.E.F. Other Comment:
23. What influences, motivates, and drives your workforce? Money Benefits Accomplishments Pride Position Other Comment:
24. Have you considered what type of efficiency program would best suit your company? Individual Group
25. Do you believe workforce development can be a vital link for future growth and expansion? Yes No Possibly
26. Presently, do you view workforce development as an asset or a liability? Asset Liability
27. Presently, do you view implementing new processes and change as a hassle or opportunity? Hassle Opportunity Comment Why:
28. What factors or constraints does your company face that inhibits growth? Good employees Amount of work Geographical location Other Comment:
29. Would your company grow if you overcame factors and constraints? Yes No
30. How much do you think you would grow? N/A Expand present location Consider multiple locations Franchise statewide Franchise nationwide
31. Do you believe repairs of any kind can be standardized? Yes No
32. Who do you feel has the best insight for new ideas, procedures, and techniques for the repair industry? Insurance companies Suppliers Trade executives Shop owners and managers Technicians Jobbers Company executives
1. What are some of the concerns you may have that might prevent you from implementing an efficiency program? Please list in numerical order of importance to your company. #1 being the most important thru 12.
2. Do you understand the concept of fast tracking, segment repair or team repair? Yes No Comment:
3. Have you ever had any experience with team repair? Yes No Comment:
4. Efficiency processing and apprentice training programs can be customized to scale up or down to fit any shops individual needs. With that in mind, how many student techs might you recruit into the program annually? 1-3 3-6 6-9 9-12 More
5. In your mind, for your company, what is the perfect training program? Comment:
6. Do you believe an entry level tech properly trained would be profitable? Yes No
7. How long do you think it should take to produce a properly trained entry level tech through an in-house training program? 3-6 mths 6-9 mths 9-12 mths 12-18 mths Longer
8. If you had a qualified entry level tech in your shop how long do you think it would take to make him a journeyman that meets your company's standards? 1yr 2yr 3yr 4yr Longer
9. Hypothetically speaking, if a training program existed that produced experienced, qualified entry level technicians at a profit, would that interest your company? Yes No
10. Would you prefer to grow in-house technicians or look to outsource that duty? In-house Outsource
11. What thoughts or reservations do you have about training or efficiency processes? Comment:
12. What ideas or concept comes to mind when you think about workforce development for present and future workforce needs? Comment:
13. If there were a source available to supply your company with quality technicians, would you use that source? Yes No
14. Would you like to lower labor costs while increasing production efficiency? Yes No
15. How much space would you dedicate to your in-house training and development program? 1000 sqft 2000 sqft 3000 sqft 4000 sqft more Comment:
16. How soon would you begin an efficiency or training program if you were confident of its success? Immediately 6 mths 1 yr or more
17. Would you prefer a “turn-key” operational training program, or a program over time via directional steps and procedures? Turn-key Over time
18. What is most important to you when considering efficiency programs? Please list in numerical order of importance to your company. #1 being most important thru 12.
19. Apprentice training programs can be customized to fit your company's individual needs, what would you prefer your program to be? Earn as you learn Learn then earn
20. What do you think the timeline should be to implement an effective program completely operational in your facility? 1-3 mths 3-6 mths 6-9 mths 9-12 mths Longer
21. Do you think quality apprentice training and in-house workforce development is an important investment for your businesses future? Yes No Comment:
1. Do you have technicians with ego problems that affect shop attitude? Yes No
2. Would you get rid of problem technicians if you had suitable replacements? Yes No
3. Do you have technical personnel that exhibit the ability to oversee new processes and programs? Yes No
4. If not, are you willing to hire someone to fill a position of that caliber? N/A Yes No
5. How many technicians do you have with 10+ years of experience that produce clean, quality work, efficiently and consistently regardless of job size or type? 1-2 2-4 4-6 6-8 10 or more None
6. Does your company have the adequate personnel to maintain new processes and programs? Yes No
7. Are your employees your greatest asset? Yes No
8. Probably, most of your senior technicians think that apprentice training will cost them time and money and it wouldn't be worth the frustration or stress it would cause them? True False
9. How many qualified technicians in your collision department do you feel might jump at the opportunity to lead a new project if it benefitted them? 1-2 2-4 4-6 6-8 More None
10. How many technicians do you believe have more to offer your company other than their repair skills? 1-2 2-4 4-6 6-8 More None
11. Do you have technicians in your shop that have the discipline to follow directions even if they don't agree with those directions? Yes No
12. How many technicians in your shop display leadership qualities? 1-2 2-4 4-6 6-8 More None
13. How many technicians show maturity, wisdom, patience, and honesty? 1-2 2-4 4-6 6-8 More None
14. If a “cowboy” attitude means “I will do it my way”, how many techs in your shop would fall into this category? 1-2 2-4 4-6 6-8 More None
15. How many of your technicians do you feel must “buy-in” to a new process before it can succeed? All Most A few None
16. What is most important to you when considering a quality training program? Please list in numerical order of importance to your company. #1 being most important thru 12.
17. What would you say is the average age of your production personnel? 18-25 25-40 40-60
18. Who do you think is qualified to initiate training programs to supply your repair shop with quality technicians for present and future needs? Trade Schools I-CAR The Insurance Industry Your Company N.A.T.E.F. Other Comment:
1. Do your technicians handle all part concerns during the repair process, or do you delegate those duties to a parts person? Technician Parts person
2. Do you presently have a storage system to house parts for work in-progress that is user friendly and adequate for organized repair? Yes No
3. What would you say supplementing to be fairly paid for a repair is? Common Rare Average A problem Below expectation Above expectation
4. When searching for technical personnel where do you turn? Newspaper ad Local jobber The shop down the road The industry grapevine Internet Other
5. How do you currently pay your production personnel? Hourly Percentage Flat rate Salary Other
6. Do you subscribe to trade publications? Yes No
7. How much of the time do you agree with the “Repair Industry experts”? 100% 75% 50% 25% Rarely Never
8. Do you have a drug free workplace program in effect? Yes No
9. Do you have any insurance D.R.P. programs? Yes No
10. Do you aggressively seek work from other sources when a slow period arises? Yes No
11. How do you allocate your workload? Experience Job Size Rotation Favoritisms
12. How would say your annual advertising budget compares to your competitor? Exceeds Equals Below
13. A quality training and efficiency program consumes a large volume of work, would you proportionately allocate your workload to accommodate volume requirements? Yes No Comment:
14. Is your company willing to adjust, rearrange, or change, to accommodate new projects? Receptive Reluctant Open minded
15. Does your company have standard operating procedures? Yes No
16. Are S.O.P. important for profitable operation and growth? Yes No
17. Are quality control checks and balance standards in place for your business? Yes No
1. Is your business a single location or multiple locations? Single Multiple
2. What is the square footage of your collision production facility? 0-5000 sq ft 5000-10,000 sq ft 10,000-15,000 sq ft 15,000-20,000 sq ft More
3. How many stalls are dedicated to collision repair? 0-10 10-15 15-20 20+
4. Is your refinishing area in a separate building or location from the collision repair area? Yes No
5. How many frame machines do you operate? 1 2 3 More
6. How do you rotate your frame repair? Scheduling First come By size Other Comment:
7. How would you describe your workload volume? Always busy Steady Periodic slow spells Need more
8. Would you supply adequate equipment and supplies to properly operate and sustain new processes and programs? Yes No Comment:
9. Generally speaking, how would you grade your facility overall on a report card? A B C D F
10. What is the geographical location of your facility? City Suburb Small town Rural
11. Does your facility have a mechanic on-site? Yes No
12. If apprentice training proved its success, how large would you grow the program? Comment:
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